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Troubleshooting and Logs

This guide helps you diagnose and resolve common issues with EasyForms.

Audience: Site owners and administrators.

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1. Form Not Showing on the Site​

  • Confirm the form is published and not in trash.
  • Check that the menu item or module is published and assigned to the correct pages.
  • Verify access levels – if set to Registered, you must be logged in to see the form.
  • If using a shortcode or embed tag, ensure the syntax is correct.

2. Submissions Not Appearing​

  • Submit the form yourself and then check Components → EasyForms → Submissions.
  • Confirm that you’re filtering for the correct form.
  • Check for validation errors that may be preventing submission.
  • Look for server-side errors in logs if submissions fail silently.

3. Emails Not Being Delivered​

  • Verify Joomla Global Mail Settings are correct.
  • Check that notification and autoresponder settings in the form are configured properly.
  • Confirm that emails are not going to spam/junk folders.
  • Ask your host or admin about any sending limits or reputation issues.

4. Integrations Not Receiving Data​

  • Re-check API keys and connection status in Integrations.
  • Ensure the integration is enabled for the specific form.
  • Confirm that required fields are being sent to the external system.
  • Submit a test entry and check external logs or dashboards.

5. AI Assistant or AI Translation Errors​

  • Make sure AI integration is configured and active.
  • Check for network connectivity issues.
  • Verify that your user account has permission to use AI features.
  • Try a clearer, more detailed description for AI requests.

6. Where to Find Logs​

Depending on your setup, logs may be available:

  • Within EasyForms (integration logs, error logs).
  • In Joomla’s log directory.
  • In your web server logs (Apache, Nginx, etc.).

Your administrator or hosting provider can help you access and interpret these logs.

7. When to Escalate to Support or Developers​

Consider involving your host, developer, or vendor support when:

  • Errors persist despite correct configuration.
  • You see repeated integration failures with no clear cause.
  • You suspect a bug or compatibility issue after an update.

Provide as much information as possible: screenshots, log excerpts, steps to reproduce, and timestamps.