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Email Notifications and Autoresponders

This guide explains how to set up email notifications for admins and automatic confirmation emails for users.

Audience: Users who need to be notified of new submissions or send confirmations.

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1. Requirements​

Before configuring emails:

  • Joomla’s Global Configuration → Server → Mail Settings must be correctly set up.
  • Your hosting provider must allow outbound email (SMTP or PHP mail).

If emails are not being delivered, ask your administrator to verify these settings.

2. Admin Notification Emails​

Admin notifications alert you when someone submits a form.

Setting Up Admin Notifications​

  1. Edit a form in EasyForms.
  2. Open the Email or Notifications tab.
  3. Enable Admin Notification or similar.
  4. Configure:
    • Recipients – one or more email addresses.
    • Subject – e.g., "New Contact Form Submission".
    • Message – include field values using placeholders (syntax depends on your version).
  5. Save and submit a test form to confirm delivery.

3. Autoresponder Emails (User Confirmations)​

Autoresponders send a confirmation email to the person who filled out the form.

Setting Up Autoresponders​

  1. In the same Email or Notifications area, look for Autoresponder settings.
  2. Enable the feature.
  3. Choose the field that contains the user’s email (e.g., "Email").
  4. Configure:
    • From name and From address.
    • Subject – e.g., "Thanks for contacting us".
    • Message content – thank the user and summarize their submission if desired.
  5. Save and test using your own email address.

4. Tips for Effective Emails​

  • Use clear subject lines so admins recognize important messages.
  • Keep user confirmation emails short and friendly.
  • Include your contact details or next steps in autoresponders.
  • Avoid sending sensitive data in email where possible.

5. Troubleshooting Email Issues​

If emails are not arriving:

  1. Check the Spam/Junk folder.
  2. Verify that Joomla mail settings are correct.
  3. Confirm that EasyForms email settings reference valid addresses.
  4. Ask your hosting provider or admin about SPF/DKIM settings and any sending limits.

Your admin can also check server logs or EasyForms logs for detailed error messages.